Fast and Secure Transfer
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Last Updated: 20/06/2026
These Terms and Conditions govern the provision of private passenger transportation services ("Transfer Services") offered by Visit Madeira Transfer, hereinafter referred to as the "Company". By making a booking, the Customer acknowledges that they have read, understood, and accepted these Terms and Conditions.
Bookings may be made through the Company's website, telephone, email, WhatsApp, or any other communication channels made available by the Company. A booking shall only be deemed confirmed upon confirmation by the Company. The Customer is responsible for ensuring the accuracy of all information provided, including: Full name, contact details, date and time of the service, pick-up location, destination, number of passengers, number of pieces of luggage, and flight number (where applicable).
All prices are quoted in Euros (€), unless otherwise stated. The agreed price includes only the services expressly specified in the booking confirmation. Additional charges may apply in the following circumstances:
Payment may be made using any of the following methods: PayPal, credit or debit card, bank transfer, MB WAY, or any other payment methods accepted by the Company. The Company reserves the right to request full or partial payment in advance in order to confirm certain bookings.
By the Customer: Cancellations made up to 24 hours before the scheduled service are eligible for a full refund. Cancellations made less than 24 hours before the scheduled service will incur a cancellation fee of 25% of the total booking value. In the event of a No Show, no refund shall be granted.
By the Company: The Company reserves the right to cancel a booking due to force majeure, vehicle breakdown, severe weather conditions, or any other unforeseen circumstances beyond its reasonable control. In such cases, the Company shall refund any amount already paid or, whenever reasonably possible, provide an alternative service.
Airport Pick-ups: Where a valid flight number has been provided, the driver will monitor the flight status. In the event of a flight delay, the pick-up time will be adjusted accordingly at no additional cost, within reasonable limits.
Other Services: The Customer must be present at the agreed pick-up location at the scheduled time. Additional waiting charges may apply once the complimentary waiting period has expired.
Unless otherwise agreed by the Customer and the Company:
After this period, the booking may be considered a No Show, with no entitlement to a refund.
Each passenger is entitled to carry the amount of luggage declared at the time of booking. Additional or oversized luggage must be communicated to the Company in advance. The Company reserves the right to refuse luggage that exceeds the vehicle's capacity or may compromise the safety of passengers.
Should a baby or child seat be required, it shall be the Customer's responsibility to provide it. The Company does not undertake to supply child seats as part of its services.
The following are strictly prohibited inside the vehicle: smoking, consuming food, damaging the vehicle, or engaging in any behaviour that may endanger the safety of the driver or other passengers. The Company reserves the right to terminate the service immediately, without any refund, should these rules be breached.
The Company shall not be held liable for delays resulting from traffic congestion, road accidents, roadworks, adverse weather conditions, road closures, strikes, or any other circumstances beyond the Company's reasonable control. Whenever possible, the Company will make every reasonable effort to minimise any delays.
Any items found in the vehicle will be retained for a period of 15 days. Any costs associated with returning lost property shall be borne by the Customer.
Animals may only be transported with the Company's prior authorisation and subject to appropriate transport conditions. Guide dogs and other assistance dogs shall be accepted in accordance with applicable legislation.
Personal data shall be processed solely for the purposes of managing bookings, invoicing, and providing the requested services, in accordance with the General Data Protection Regulation (GDPR) and all applicable data protection legislation.
Any complaints must be submitted in writing within 30 days of the date on which the service was provided.
The Company reserves the right to amend these Terms and Conditions at any time. Any amendments shall be published on the Company's website.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Portugal. Any disputes arising from these Terms and Conditions shall be subject to the jurisdiction of the competent Portuguese courts, without prejudice to any mandatory consumer rights provided under applicable law.
You must accept to complete your booking.